Hello! I'm Maricris
I am a highly trained and experienced Operations and Project Manager who worked my way up from a Telesales Agent, to Team Lead, to Department Manager up to Chief Operating Officer. With more than 16 years of leadership and management experience in a Call Center Industry, Retail Sales / Marketing and IT Solutions, I have dealt with simple problem-solving tasks to complex project management. I have a wide range of experience in Telesales, Quality and Assurance, Customer Service, Sales and Marketing, Product and Skills Training, HR Management, IT-related Project Development and overall Operations Management. I am exposed to creating business analysis, market research, operations set-up, target and benchmark-setting, training needs analysis, performance metrics, data analytics, product presentations, complaint handling, client and supplier negotiation, business plans, business processes and SOP's and project management.
Maricris Ramirez-Baniqued
OPERATIONS AND PROJECT MANAGER
Phone:
+639178527433
Email:
Address:
Sta. Maria, Bulacan, Philippines
​
Birthday:
February 3
​
EXPERIENCE
2021 - Present
Chief Operating Officer
TKP ENTERPRISES (Arizona, US)
Oversee the business' day-to-day operations for both TKP's subsidiaries - KMP Consultants and Excelation (now Virtual Central). Handling contractors of Developers, Designers, Marketers, and Virtual Assistants and managing the projects and tasks assigned to the Support Team in PH. Able to build processes, systems, standard work, and most importantly - able to build a culture of highly effective and productive contractors. To this day, the company has expanded its service offering due to the talent built within the support team.
2019 - 2021
Project Manager
SEW SEW YOU LTD (Luen Thai Group)
Managing the whole Software Development Team which includes PH staff and Offhosre freelancers (Ukraine and India). In charge of putting the vision of the CEO to plan, create requirements and process flow, handover to Developers and monitors progress and deployment of project. Also assigned to manage the PH staff and ensure we are aligned and on track with our deliverables. As this company is working in the Fashion Manufacturing business, also in charge of coordinating with the Manufacturing team and ensure that operations run smooth from sales to production to shipment.
2018 - 2018
Operations Manager
FAMILY HOME EXPERTS (Freelance / Australia)
Managed the whole Philippine Drafting and Admin Team. Managed projects for our Australian clients by coordinating requirements from our Head Architects in Australia and handover to Draftsman in Philippines. Monitoring progress, bottlenecks and submission and making sure team is on track on target. Assist CEO in all operations and administrative requirements and overall managed the staff in the Philippines.
2017 - 2018
Project Manager / Head of HR
MANGOSOFT APPS INC. (Start-up)
Managed Software Development Team and HR / Recruitment Team. Handled project management of internal system app. Apart from the internal system app, handled minor projects for clients from sales, to project management to deployment. Overall in charge of daily operations including HR and Recruitment.
2015 - 2017
Assistant Operations Manager
COMPASS CALL HUB / KATA DIGITAL PH
Directed the planning, design, process flow, monitoring and validation of all projects of the Philippine branch especially the departments that are directly reporting to the Assistant Operations Manager specifically HR Department, Training Department, Product Specialists Team and the Development Team. Lead the improvement plan for employees from hiring to endorsement to operations by conducting training needs analysis, creation of new training processes and rebuilding teams that needed overhaul. Spearheaded development projects which includes coordination, project planning, process flow, checkpoint validation, product demonstration and launching. Handled qualification of software applications and projects before final endorsement to the CEO
2013-2015
Product and Training Manager
TRANZGLOBAL CC / KATA DIGITAL PH
Prepare product and application reports used for further enhancement of existing and upcoming products/apps by conducting study, research and testing and directly submit to CEO and development team. Formulate Training Modules/Training Kit and conduct training depending on the needs of Staff per department and per position. Set up presentation for product launching, demonstration and exposition depending on market and audience. Handles and manages Whiz Centers that supports the after sales service of the company. Assist Marketing Team for product promotions and product presentations to create brand awareness.
2009-2013
Assistant QA Manager
TRANZGLOBAL CC
Oversees the whole QA Department that provides Call Quality Assessment, analyze issue and recommends improvement plan to Operation Staff. Also managed a specialized team that handled accounts requesting for discontinuation
2005-2009
Assistant Telesales Manager
OWTEL PHILIPPINES
Handles all campaigns of Telesales Department and provide Sales Plan and Strategies in ensuring target productivity and call quality is exceeded monthly. Started as and Agent in 2005 and was promoted 4 times under the Telesales Department.
2004-2005
Secretary
STA.MARIA BUSINESS ASSOCIATION (SMBA)
Creates recommendations for monthly seminars of members by coordinating to the local Municipality and the Chamber of Commerce. Also handles all records, documents, collections and minutes of the meeting of the organization.
EDUCATION
2002-2004
Diploma in Computer Science
STI Sta. Maria, Bulacan, PH
Completed the Diploma Course with a Special Citation for joining and representing the school in an IT competition. Consistent Dean's Lister and Scholar.
1997-1999
Bachelor's Degree in Computer Science (Undergrad)
AMA Computer College (now AMA University), Makati City, PH
Completed 6 Semester with good standing.
1986-1997
High School Diploma
Malate Catholic School
Completed Primary to Secondary level in a prestigious Catholic School. Consistent Honor Student and graduated at the Top 10% of the batch for the NSAT Examination.
SKILLS
Project Management - Advanced
Ecommerce, CRM and Chatbots - Advanced
Social Media and Digital Marketing - Proficient
Operations and Departmental Management - Advanced
Call Center / Retail Training and Quality Management - Advanced
Training and Development / People Management - Advanced
CERTIFICATIONS AND AWARDS
Diploma in Social Media Marketing
Given by: Shaw Academy Professional Certification Program
Date: November 1, 2016
Grade: Distinction
Diploma in Digital Marketing
Given by: Shaw Academy Professional Certification Program
Date: November 4, 2016
Grade: Merit
Wedding Planning Seminar
Given by: Philippine Association of Wedding Planners
Date: April 1-2, 2017
E-Commerce Marketing Mastery
Given by: DigitalMarketer
Certification Program
Date: July 2, 2021
Analytics and Data Mastery
Given By: Digital Marketer
Certification Program
Date: December 9, 2021
Digital Marketing Mastery
Given By: DigitalMarketer
Certification Program
Date: November 28, 2021
Levels 1-3 High-Level Mastery
Given by: The Academy
Certification Program
Date: May 2023
Google Project Management (with Agile)
Given By: Google (through Coursera)
Certification Program
Date: February 2023
Lean Six Sigma Yellow Belt
Given By: SixSigmaPH
Certification Program
Date: November 2023